- Simple open questions
- Listening and encouraging with verbal and non-verbal prompts
- Clarifying and summarizing, i.e. checking your understanding of what the patient is saying, or checking the patient’s understanding of information given
- Reflective listing, including making statements, the aim of which is to understand the patient’s meaning
1. Rollnick, S., Mason, P., Butler, C. Health Behavior Change: A Guide for Practitioners. Edinburgh: Churchill Livingstone, 1999.