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HIV Patient Satisfaction Survey

Posted October 2002

PATIENT SATISFACTION SURVEY FOR HIV AMBULATORY CARE (PSS-HIV)

The Patient Satisfaction Survey for HIV Ambulatory Care (PSS-HIV) is a new assessment tool designed specifically for HIV primary care sites. In addition to the Core Survey, it includes five optional Modules covering special services – case management, substance use, mental health, women’s health, and Medicaid managed care. The development of this survey included feedback from HIV-positive patients and their providers and participating HIV programs for field- testing across New York State.

PSS-HIV (full document)

The entire PSS-HIV document includes the provider guide on how to administer the survey, the Core Survey and all 5 modules (In Spanish and English).

Download: PDF Text

If you want to download individual elements of the PSS-HIV, please click on the following links:

How to Administer the Survey

The provider guide assists HIV programs to administer the survey by providing some guidance on sampling, administering the survey, and analyzing the results.

Download: PDF Text


Core Survey

The core survey is applicable to all HIV-positive patients with HIV primary care visits.

Download: English PDF Text
Download: Spanish PDF Text


Modules

The following modules – case management, substance use, mental health, women’s health, and Medicaid managed care – can be administered in addition to the Core Survey.

Case Management

Download: English PDF Text
Download: Spanish PDF Text


Outpatient Substance Use Services

Download: English PDF Text
Download: Spanish PDF Text


Mental Health Services

Download: English PDF Text
Download: Spanish PDF Text


Women’s Health Services

Download: English PDF Text
Download: Spanish PDF Text


Medicaid Managed Care

Download: English PDF Text
Download: Spanish PDF Text


Focus Group Results

The development of this survey included feedback from multiple focus groups with HIV positive patients and their providers and participating HIV programs for field testing across New York State. See focus group results below.

Download: PDF Text (Focus Group Summary)


Literature Review

Includes the following topics: Survey Content, Survey Methodology, Correlates of Patient Satisfaction

Download: PDF Text