HIV Patient Satisfaction Survey

Quality Improvement Resources

We want your feedback!

Posted October 2002

PATIENT SATISFACTION SURVEY FOR HIV AMBULATORY CARE (PSS-HIV)

The Patient Satisfaction Survey for HIV Ambulatory Care (PSS-HIV) is a new assessment tool designed specifically for HIV primary care sites. In addition to the Core Survey, it includes five optional Modules covering special services – case management, substance use, mental health, women’s health, and Medicaid managed care. The development of this survey included feedback from HIV-positive patients and their providers and participating HIV programs for field- testing across New York State.

PSS-HIV (full document)

The entire PSS-HIV document includes the provider guide on how to administer the survey, the Core Survey and all 5 modules (In Spanish and English).

If you want to download individual elements of the PSS-HIV, please click on the following links:

How to Administer the Survey

The provider guide assists HIV programs to administer the survey by providing some guidance on sampling, administering the survey, and analyzing the results.

Core Survey

The core survey is applicable to all HIV-positive patients with HIV primary care visits.

Modules

The following modules – case management, substance use, mental health, women’s health, and Medicaid managed care – can be administered in addition to the Core Survey.

Case Management

Outpatient Substance Use Services

Mental Health Services

Women’s Health Services

Medicaid Managed Care

Focus Group Results

The development of this survey included feedback from multiple focus groups with HIV positive patients and their providers and participating HIV programs for field testing across New York State. See focus group results below.

Literature Review

Includes the following topics: Survey Content, Survey Methodology, Correlates of Patient Satisfaction