QUALITY OF CARE

NYC Part-A Program

 

 

About the Program

The Ryan White Part A HIV Quality Management Program, a partnership with the New York City DOHMH, focuses on building quality management capacity in programs receiving Part A funding in the New York Eligible Metropolitan Area (EMA), which includes New York City and Tri-county (Westchester, Rockland and Putnam counties).  Mutual program goals are to improve the quality of supportive services, strengthen provider infrastructure, and to facilitate improvement activities at every stage along the HIV care continuum.

In recent years, the Part A QM Program has focused on developing selected indicators for specific services – for example, care coordination – that emphasize a focus on desired patient and service outcomes.  The process emphasized not only consensus but ensured that quality measures reflected program priorities.  Performance indicator data is drawn on an annual basis from existing program data, and indicator reports provide both an assessment of the effectiveness of program services and identify improvement priorities.  The Part A QM program works with individual programs to develop and conduct QI projects intended to improve performance on these service indicators.

This program aligns the goals of quality management, service program objectives, evaluation, and patient outcomes in a meaningful way. It is intended to increase the involvement of all program staff and consequently broaden input and efforts toward improvement. 

The Part A QM Program continues to promote targeted coaching and support to assist providers as needed in identifying quality infrastructure needs, and provides guidance as needed in developing QI projects and in selecting and testing changes, with the overarching goal to support and sustain quality efforts in Part A programs by building service provider capacity.  The program uses QI consultants as coaches who demonstrate their expertise by working with programs to apply QI tools and methodologies. These activities will lead to a more fluid sharing of expertise between service categories and strengthen the program. The QM program has begun to work with Part A programs to develop organization-wide quality management plans and organizational assessments, leading to more integrated quality efforts. 

Power of QI Conference, November 2016

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Conference Materials

Workshop Presentations

Poster Presentations

 

Power of QI Conference, November 2015

The-Power-of-Quality-Improvement Nov 2015

Meeting Materials

Workshop Presentations

Poster Presentations

Power of QI Conference, February 2015

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Meeting Materials

Workshop Presentations

Poster Presentations